Focus on Privacy - March 2006
Date:
March 1 2006
Canadian Tire stores, and in fact Canadian retailers in general, lose significant amounts of money every year due to fraudulent returns of merchandise. For example, stolen goods may be returned, netting a 100% profit to the thief. Retailers have found that requesting personal information and proof of identity can help to reduce fraud. However, customers in British Columbia and Alberta seeking to return goods for a refund have filed complaints under the Personal Information Protection Acts of the two provinces concerning the amount of personal information collected during the refund transaction.
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